Refund policy

Last updated: October 21, 2026

This policy applies to purchases from Eleanor Slane at eleanorslane.com. Our voluntary 30-day return policy is additional to, and does not limit, your statutory consumer rights.

Your statutory right to cancel

For most online purchases, you can cancel without giving a reason by telling us within 14 days after you receive the goods. You then have a further 14 days from telling us to send the goods back. You may also notify us before delivery, including after dispatch. Dispatch does not remove your right to cancel, although we may be unable to stop a parcel already in transit.

Contact info@eleanorslane.com or use our contact form with a clear statement that you wish to cancel. Include your order number if available. You do not need our approval to exercise your statutory right to cancel.

You may inspect and try on goods as you would in a shop. For statutory cancellations, we may make a deduction only for a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits. Original packaging and tags are helpful but do not override your statutory rights.

Our additional 30-day return policy

You may request a return within 30 calendar days of delivery. For returns under this voluntary extension outside the statutory cancellation period, items must be unworn, unwashed and unused, in their original condition, with original tags attached and proof of purchase. Please include original packaging where reasonably possible. Sale and discounted items are covered on the same terms.

How to return an item

Email us or use our contact form with your order number and the items you wish to return. We will provide return instructions and the return address. Please contact us before dispatching a return so it reaches the correct location. This request for instructions does not make statutory cancellation conditional on authorisation. Use suitable packaging and retain proof of posting.

Return shipping costs

You pay the direct cost of an ordinary change-of-mind return, where this has been disclosed as required by law. We do not provide prepaid labels for ordinary returns. Return costs depend on the carrier and destination. We do not charge a restocking fee.

Where an item is faulty, damaged on arrival, incorrect or not as described, we cover the reasonable return costs. Contact us so we can arrange the appropriate return method.

Faulty, damaged, incorrect or misdescribed goods

Contact us with the order details and a description of the issue; photographs can help us resolve it. Your statutory rights apply independently of our voluntary return period, including the short-term right to reject qualifying faulty goods within 30 days and rights to repair, replacement or other remedies where applicable. Do not treat the 30-day voluntary return window as a deadline for all fault claims.

Refunds

For statutory cancellations, we refund without undue delay and no later than 14 calendar days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds include any standard outbound delivery charge paid. If you selected a more expensive delivery option, only the standard delivery amount is refundable. We use the original payment method unless you expressly agree otherwise, without charging a refund fee.

For accepted returns under our additional 30-day policy, we issue refunds within 14 calendar days of receiving the returned goods. We will notify you when the refund is issued. Your bank or payment provider may take additional time to display it. Statutory refund deadlines and remedies take precedence wherever applicable.

Exchanges

We do not offer direct size or colour exchanges. Return the original item and place a new order for the replacement you want. This does not affect your statutory rights to a replacement for qualifying faulty or misdescribed goods.

Exceptions

The clothing currently sold in our store is covered by this return policy. Any lawful exception, such as genuinely personalised goods or sealed hygiene goods once unsealed, must be clearly disclosed before purchase. Exceptions do not remove rights relating to faulty or misdescribed goods.

Optional cancellation form

You may use the following wording, but you do not have to use this form:

To SAJET LLC, trading as Eleanor Slane, 30 N Gould St Ste R, Sheridan, WY 82801, United States; email: info@eleanorslane.com.
I hereby give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):