Shipping policy
Last updated: October 21, 2026
We want you to know exactly what to expect before you place an order. This policy applies to all orders placed on eleanorslane.com.
Where we ship
We currently ship to addresses in the United Kingdom only. We do not accept orders for delivery outside the United Kingdom.
Order processing
Orders are processed within 1-2 business days. Business days are Monday through Friday, excluding UK bank holidays.
Orders placed on weekends or UK bank holidays begin processing on the next working day.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Estimated delivery times
| Destination | Processing time | Transit time | Total estimated delivery time |
|---|---|---|---|
| United Kingdom | 1-2 business days | 3-5 business days | 4-7 business days from your order |
These are estimates. Delays may occasionally occur due to carrier disruptions, public holidays, severe weather or other circumstances outside our control. If we expect a significant delay on your order, we will email you.
Shipping costs
Standard shipping is free on every UK order, with no minimum order value. The shipping charge shown at checkout is always £0.00 for standard shipping.
Prices, duties and taxes
Prices are shown in pounds sterling (GBP). We do not add any extra fees at checkout: the total shown at checkout is the total you pay us. If a carrier ever asks you for an import or handling charge on delivery, please contact us before paying it so we can resolve it with you.
Tracking
Every order ships with tracking. We email the tracking link to the address you used when ordering. You can also check the status of your order on our Track Your Order page. Please allow up to 2 business days after dispatch for the carrier to activate tracking.
Incorrect or incomplete address
Please make sure your shipping address is complete and correct. If you notice an error after placing your order, contact us as soon as possible. We can update the address as long as the order has not shipped yet; once an order has shipped, we cannot guarantee that the address can be changed.
Lost or delayed orders
If your order has not arrived within 7 business days, or tracking has not updated for 5 business days, please contact us. We will review the tracking with the carrier and help you with the next steps, including a replacement or refund if the package is lost.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please see our Return & Refund Policy. In those cases, return shipping is on us.
Contact information
Eleanor Slane is operated by SAJET LLC, registered in Wyoming, United States.
Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@eleanorslane.com
Phone: +1 929 652 4826
Customer service hours: Monday to Friday, 9am to 5pm (UK time), excluding UK bank holidays. We reply to emails within 1 business day.
Please contact us before returning an item. Our registered business address is not a return authorisation; follow the return instructions we provide.